Billing & Refunds

Billing

Preorders will be charged to your credit card shortly before Mysa ships, currently scheduled to start in Late 2017 for our earliest backers, and the remainder shipping early 2018. You are free to make any changes or cancellations to your order before then. In the case of any changes to the shipment schedule, we will update you via email. We accept Visa, MasterCard, American Express, and Discover cards.

Refunds

All Mysa preorders are subject to a 30-day money back guarantee: if you are not satisfied with Mysa for any reason, email us at support@getmysa.com and we’d be happy to offer a full refund on the purchase price, not including shipping. Manufacturing defects and malfunction are covered by a 1-year warranty from the date of order shipment. You can contact us at support@getmysa.com or 230 Elizabeth Avenue, St. John’s, NL A1C 5S7