Mysa Shipping Policy

Last updated: 2025-09-23

Scope

This policy applies to consumer orders shipped within Canada and the United States. All timelines are in business days.

Order Processing

• Orders ship same day or next business day.

• You will receive a shipment confirmation email with a tracking number when your order leaves our warehouse.

Address Accuracy

• It is your responsibility to provide a complete and accurate shipping address at checkout.

• We are unable to make changes to the address, items, or delivery options once an order has shipped.

• If a package returns to us due to an incorrect or incomplete address, we can reship to a corrected address. Additional shipping fees may apply.

Shipping Methods and Timing

• Delivery timelines shown at checkout are estimates.

• Weather, carrier capacity, and peak seasons can affect delivery times.

• Expedited shipping may not be available in all regions.

Tracking Your Order

• Tracking details are provided in your shipping confirmation email.

• Use your tracking number to follow the shipment and manage delivery options with the carrier.

Delivery and Risk of Loss

• Risk of loss transfers to you when the carrier marks the package Delivered.

• Mysa does not cover lost or stolen items after delivery.

• If your package is delayed, misrouted, or marked Delivered but cannot be found, contact the shipping carrier first to start an investigation. We will support with documentation if needed.

Shipping Limitations

• Some addresses and regions may be ineligible for delivery due to carrier restrictions.

• We cannot guarantee delivery to PO Boxes, APO, or FPO addresses.

Undeliverable or Refused Shipments

• If a shipment is returned to us as undeliverable or refused, we will notify you.

• We can reship to a corrected address once any additional shipping fees are paid, or issue a refund per our Return Policy (less original shipping where applicable).

Order Changes and Cancellations

• We can modify or cancel an order before it ships.

• Once an order has shipped, changes or cancellations are not possible. Please work with the carrier using your tracking number.

Carrier Issues

• For any shipping-related issues, contact the carrier directly with your tracking number. They can confirm scans, update delivery options, hold at a pickup location, or start a trace.

• If you need help after contacting the carrier, reach out to us with your order number and the carrier case number.

Damaged Items

• If an item arrives damaged, contact us within 7 days of delivery with photos of the packaging and the product. Keep all packaging until your claim is resolved.

Taxes, Duties, and Fees

• Any applicable taxes are shown at checkout. You are responsible for any additional carrier fees that may apply in your region.

Changes to This Policy

We may update this policy from time to time. The current version will always be posted on our website.